Please Tyr Again at a Later Time Amd
AMD Responds to Recent Game Bundle Redemption Bug, Promises Fix (Update)
Update 3/19/19 : AMD updated the community via a tweet from its official business relationship and a posting on the R/AMD subreddit:
Nosotros would like to provide an update to our community on our AMD Rewards offer for Tom Clancy's The Division 2, Devil May Cry five, and Resident Evil 2. Showtime, nosotros repent for the delay in getting games out to all validated participants. Nosotros saw strong demand for the program that caused delays with our processing systems.For Tom Clancy'due south The Division two, equally of Monday March 18th nosotros have assigned games to all validated orders and everyone should have received notification via email yesterday. For Resident Evil two and Devil May Cry 5, nosotros will begin distributing game keys mid-week and expect to complete the distribution by the end of this week for all validated orders.If you have non received your game key by the end of the week, delight contact AMD Rewards Support at www.AMDRewards.com/Support. If you lot accept already submitted a ticket, delight practise non submit another ticket; your ticket is in the queue and we will be in contact soon. Again, nosotros repent for the filibuster and we hope yous enjoy playing The Sectionalization 2, Devil May Cry 5, and Resident Evil 2 on your Radeon graphics and Ryzen processors.
Original Article :
Complaints from AMD customers have been mounting in online forums that they haven't been able to redeem the gratis games that come up with AMD CPU and GPU purchases, including the Sectionalization two, Devil May Cry 5, and Resident Evil two HD.
These complaints bridge equally far back every bit the Resident Evil two launch in belatedly Jan, merely with the release of the Division 2 today and the persistence of these problems, users are voicing their opinions louder than before. A thread posted on r/AMD 9 days ago now has over 2,500 comments.
User AMD_Mickey, a representative of AMD, has been actively responding to complaints within the thread and has given updates on the state of affairs since March 12. The representative has confirmed bug with all three titles, and he describes the Division 2 title seeing a "wave" of users reporting redemption issues, perhaps because it was released today.
He also explained that the process is automatic, but said: "At that place are situations where we sometimes need to manually review proof of purchase and discover they are non legitimate or fraudulent, but that isn't the cause hither." AMD also posted the post-obit argument:
We sincerely repent for the delay in getting you admission to The Partitioning 2. We encountered a filibuster due to popularity of the game. We're currently sending an boosted wave of The Division 2 to affected customers, and hope to accept these games delivered shortly. Please keep an eye on your electronic mail for a notification when your game is ready. We are working hard on a resolution for Resident Evil 2 and Devil May Weep v, as we know how excited you are to play. Cheers for your patience and understanding.
These complaints largely center on AMD's perceived lack of action in solving the upshot that has intensified inside the past week, but accept existed for longer. An r/AMD moderator, who is not an AMD employee, told Tom's Hardware that he has attempted to remove posts asking to purchase, sell, or trade game codes. Some moderators also claim to have fifty-fifty been messaged privately past users asking them to redeem game codes, because the process requires the type of production information technology came with.
In either instance, information technology's likely that many of these complaints are coming from the actual purchasers of AMD CPUs and GPUs, and these people are entitled to games that were promised upon purchase. AMD'southward representative says this issue will be solved as shortly equally possible and that AMD will work in the futurity to ensure such an outcome doesn't happen again.
It'southward not beyond whatever visitor to experience technical difficulties and not handle things in the best way possible. Just this could also just be a combination of minor issues, like a surge in hardware sales leading to brief periods where AMD is running out of codes, and perhaps some modest subset of users trying to redeem codes before Division ii really launched.
Of course, whatever the truthful reason or reasons, this kind of affair isn't great for gamers or AMD. Hopefully for all involved, this is a blip that AMD volition sort out over the coming days, and then gamers can become back to playing the hot new titles on their Ryzen, Polaris and Vega parts.
We've reached out to AMD for further description and will update every bit necessary.
Source: https://www.tomshardware.com/news/amd-rewards-program-game-codes,38829.html
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